KKP Dime, a subsidiary of Kiatnakin Phatra Financial Group
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We are hiring

Customer Experience Specialist (฿25,000-฿50,000).

ico-mapKKP Dime Securities Company Limited

ico-clockPosted on 29 May 2023


  • Respond to customers’ questions, messages, emails, or comments on every channel in a timely manner and create a customer response manual as a standard practice for all the Representatives.
  • Collaborate with Product Marketing Specialist to create product communication packages and user manuals.
  • Communicate with customers as requested by other teams and ensure that all the communications are current, consistent, and compelling.
  • Keep up with product value propositions, all the marketing content, current events, and market trends to better understand customers’ situations and questions.
  • Analyze all the questions, messages, emails, or comments to provide a product recommendation to Product Owner and enhance communication packages and user manuals.


  • Bachelor’s degree or higher in Finance and Economic or related fields.
  • Great understanding of investment products such as stock, mutual fund, and cryptocurrency.
  • IC License.
  • Proven work experience as an investment customer service representative.
  • Effective verbal and written communication skills in Thai and English.
  • Creativity and problem-solving skills.
  • Empathy, ability to connect with customers, and ability to turn customer insights into content pieces.
  • Ability to multi-task, prioritize, and work efficiently under pressure with careful attention to detail.